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ITIL Service Delivery Manager

McMahons Point, New South Wales
AU$110000.00 - 125000.00
Job Type:
Date Posted:

ITIL Service Delivery Manager

Sydney Location


$110k - $125k + Super

The ITIL Service Delivery Manager works with other technology functions and line-of-business leaders to deliver service management support using the ITIL methodology framework and in an agile technology environment.

The Service Delivery Manager is accountable across the ITIL disciplines and for providing Incident, Problem, Change, Release, Configuration and Service Request management for all of our organisation


  • Technology incident management
  • Release management
  • Technology Change management
  • Technology Problem Mnagement
  • Request Fulfillment
  • Change Implementation Mangement
  • Major Incident Manager. Facilitating major incident (priority 1 and priority 2) response
  • First point of contact for major incident (providing 24 x 7 response capability)
  • Chairing major incident 'war rooms' and troubleshooting with technical teams to drive incident resolution
  • Communicating incident impact including across business and to executive level management
  • Translating technical language into business/instructional or conversational language
  • Perform post incident reports (PIRs) and implement a culture of learning with root cause analysis


  • 5+ years highly experienced Service Delivery Manager in financial services or another industry
  • Advanced knowledge and experience in ITIL processes specifically Incident, Problem and Change
  • Experienced in managing major incidents and chairing CAB
  • Outstanding communication skills and the ability to clearly explain technical concepts to non-technical audiences
  • Excellent analytical skills (listening, questioning, challenging, modelling)
  • Demonstrated strong organisational skills, including the ability to manage multiple priorities and operate successfully in a challenging environment

If this opportunity suits your skillset please apply here

Apply now

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