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ITIL Service Delivery Manager

Sydney CBD, New South Wales
AU$120000.00 - 130000.00
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ITIL Service Management Service Delivery Manager

Are you an experienced ITIL Service Management Service Delivery Manager who wants to join a dynamic business? Then this is the role for you!

The Opportunity

Want to have the chance to create an innovative difference and learn new technologies along the way? This FinTech Company is heavily funded within the lending space. They are creating powerful platforms and increasing transparency through partnerships. Furthermore, redefining the financial landscape using the latest and greatest technologies.

As the Service Delivery Manager you will partner with other technology functions and line-of-business leaders. You will be required to deliver service management support using the ITIL methodology framework and in an agile environment.

You will be accountable for providing Incident, Problem, Change, Release, Configuration and Service Request management for the entire Australian site.

This business is dynamic, fast paced and agile - you will be empowered to own your Service Delivery responsibilities and to deliver them across the business.

The Role:

The majority of this role involves incident management, change management and problem management. Our ideal candidate will be advanced at adaptability and managing change. You will need to be an analytical thinker with fantastic interpersonal and written communication skills. You will also need to be results driven and have lots of energy!

About You:

  • 5+ years' experienced Service Delivery Manager
  • Advanced knowledge and experience in ITIL processes specifically Incidents, Problems and Change
  • Experienced working under pressure whist managing major incidents, trouble shooting and root cause analysis
  • Proven track record of continual service improvement, achieving service agreements and with a risk mindset (including policy, standards and processes)
  • An understanding and deep empathy for working with a broad range of business stakeholders and staff, specifically to understand their challenges and deliver business outcomes
  • Knowledge of technologies (including new and emerging) and the ability to understand and utilise technology to achieve required position outcomes
  • Ability to influence business outcomes through first class written and verbal skills
  • Worked in an ITIL operating model and describe the value this create for customers
  • Strong stakeholder management
  • An understanding of legislative requirements to meet regulatory requirements of the organisation

Education & Qualifications:

  • ITIL V3 Foundation Certification
  • Advanced ITIL Certifications desirable

We have already launched a headhunt drive for this role! If you feel this is the next step in your career, APPLY NOW!

FIRESOFT People is a multi-award winning consultancy having been recognised across Australia for excellence in small business and one of Australia's coolest places to work. Our people love working here and that passion really shines through when working with you. We're obsessed with shaking things up a bit to make working with a consultancy enjoyable, valuable and specifically tailored to YOU! We understand it can be stressful and challenging while trying to find a new job or build a team so we're here to be open, honest and transparent through the process; to educate you and support you as much as possible to ensure you're kicking goals - whatever those may be!
FIRESOFT People is also passionate about "Giving everybody a fair go" and we encourage candidates from all cultures and backgrounds to apply.

Apply now

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