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Level 1/2 Technical Support - 6 Month Contract

Sydney CBD, New South Wales
Job Type:
Date Posted:
  • Sydney CBD location
  • 6 month contract with possible extension
  • Immediate start

Our client is a successful IT and Managed Services company, seeking an enthusiastic and genuinely helpful, experienced Technical support team member to join on a 6 month contract basis.

Your role will be to provide excellent customer service to new and existing clients managing a range of Level 1 & Level 2 support issues.

About You
You will be a experienced Level 1-2 Tech Support/Service Desk Analyst who will possess the following experience:

  • Proven experience in a Service Desk environment resolving level 1/2 technical issues, fulfilling requests in a timely manner, a natural resilience and the ability to 'think outside the square' at times to resolve urgent requests!
  • Working in a large enterprise environment supporting customers over the phone, remotely, ITIL experience and certificate preferable;
  • Strong troubleshooting and problem solving experience;
  • A proactive nature, an enthusiastic attitude and a genuine desire to help people.


  • Good knowledge in working and supporting windows operating systems (XP,7,8&10)
  • Good knowledge Microsoft office suites (2003,07,10,13,16 & Office365)
  • Some knowledge of Windows Server and Exchange. (2003/2008/2010/2012)
  • An understanding of backup systems and software.
  • Exposure to using SCCM
  • Supporting iOS & Android devices
  • Supporting various manufacturer types or desktops, laptops, printers, workstations etc.
  • An understanding of ITIL and customer service principles would be highly regarded.
  • Excellent written and spoken English, with a great phone manner.
  • Great attention to detail and time management skills.
  • Occasional project team work to deploy solutions for customers.
  • Experience in providing remote assistance via team viewer

We have already started headhunting for this role so if you think you suit and meet the requirements APPLY now!

Apply now

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